31-05-2015 15:44
01-06-2015 14:26 - edited 01-06-2015 14:36
Hi @Anonymous User
The following might help you sort out the problem you're having with the now TV box.
On the main menu please enter the following sequence of keys in fairly quick succession
Home (5x)
FF
play
RR
Play
FF
Once you've done this after a second or two secret screen will pop-up. Here you should see two options. You will be interested in.
Disable network pings.
system reset (Standard reset not hard reset you will not need to re-enter your details into the box)
I would recommend that you disabled network pings and then restart your now TV box. Quite a lot of routers don't like the way the box behaves when network pings are enabled
Can I ask Is this problem confined to the live streams or do you get this problem with on demand content as well? (note to access on demand content you would need either a movie or entertainment pass)
Let me know how you get on
Hope that helps
30-06-2015 21:47
01-07-2015 19:36
Hi @Anonymous User
Sorry to hear this. Can you try rebooting your router and or make sure no other devices are using the wi-fi connection, including any phones.
Also try a factory reset which can help.
Cheers
Ranj
NOW TV Team
27-10-2015 22:24
28-10-2015 17:01
Hi @Anonymous User
Thanks for your post.
Have you tried changing the wireless channel on your router?
If you're not sure how to do that, let us know and we'll give you the steps 🙂
Birgit
NOW TV Team
28-10-2015 17:03
29-10-2015 15:00
Hi @Anonymous User
Thanks for getting back to us. We can help with that but can you let us know which Internet Provider you're with?
Cheers
Ranj
NOW TV Team