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- Re: unable to connect onto virgin super hub tried ...
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Anonymous User
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01-08-2013 16:43
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hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Anonymous User
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21-02-2014 16:18 - edited 13-06-2014 13:42
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Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
524 REPLIES 524
Anonymous User
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13-02-2016 19:35
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Hi @Anonymous User,
Sorry to hear this.
Does nothing at all happen when you click on the back arrow on your remote? Have you tried the "home" button instead?
Thanks,
Rich
The NOW TV Team
Anonymous User
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02-04-2016 17:48
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I've trued tgis 3 times now, i've reset the box using thr pin hole and i only get the the platform secret screen and it only has one green bar which will only move half way across and then stops, been sat here an hour now, its likely to go through thr window!!!!
Anonymous User
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05-04-2016 13:58
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Hi @Anonymous User
There is lots of advice within this post, have you tried the steps outlined within it ?
Thanks
Andy
Anonymous User
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05-04-2016 14:00
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Tried everything on here
Anonymous User
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16-04-2016 17:30
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Hi @Anonymous User,
Apologies for the very late reply.
Have you tried switching your pings (Enable Pings) rather than disabling them? It sometimes helps.
If that doesn't work please let us know each troubleshooting step you've tried so we can be sure you haven't missed something.
Thanks,
Rich
The NOW TV Team
Anonymous User
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08-06-2016 20:07
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Hello,
the solution does not work for me. The pings are disabled. I can connect to the wireless network but not the local network. I have a Virgin super hub.
Anonymous User
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09-06-2016 10:46
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Hi @Anonymous User
Sorry to hear this.
Would you be able to let us know what you have tried, there are several things that have worked for customer mentioned on this post so would be good to know what you have tried.
Cheers
Andy
Anonymous User
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09-06-2016 11:40
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Hello,
Thanks for your response. I have disabled the ping setting but the box
still won't connect
Thanks for your response. I have disabled the ping setting but the box
still won't connect
Anonymous User
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09-06-2016 14:55
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Hi again @Anonymous User
So there are other steps on this thread for you to try.
Such as changing the wireless channel of your router
Also try changing the and frequency of your router.
You can also try setting up a guest network to see if you can connect.
Thanks
Andy
Anonymous User
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09-06-2016 18:34
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Thanks, now working. I changed the WiFi to 2.4G & enabled the pings.
