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Anonymous User
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now tv remote doesnt work

Ok I have setup the box and it comes on fine. Then when it comes to the setup the remote just doesn't work at all the box isn't reading it either, tried resetting, moving the box closer, nothing is blocking it so yh I'm stuck
1 ACCEPTED SOLUTION
Anonymous User
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Hi there muzza209,

 

We're sorry you're experiencing this! How frustrating!

 

Are the batteries died or not made it?

Have you turned everything off and tried again?

 

If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.

 

Thanks.

 

Char

NOW TV Team

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106 REPLIES 106
Anonymous User
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Second remote works. I had to connect to TV nearer to my hub. Once I had set everything up. I connected to the main tv and everything works fine. You need good wi fi signal.
Anonymous User
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There is also a Roku remote app for Apple Devices
Anonymous User
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Not so clever if you dont want or own anything Apple..

Anonymous User
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My remote is not working why it's the weekend was looking forward to watching nowtv 😭😭😭
Anonymous User
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Hi everyone,

 

Sorry about the remote issues and we'd like to help anyone experiencing issues with this.

Please contact us directly either by email or live chat so we can resolve this swiftly for you.

 

Please can we make sure the following:

 

- Can you make sure the batteries are working or try a different pair.

- Make sure the plastic film at on the top of the remote is peeled off.

 

Thanks a lot for your patience whilst we sort this.

 

Char

NOW TV Team

 

Anonymous User
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just been to argos today picked up my nowtv box , have the account setup with entertainment pass etc .. an lo an behold the remote doesnt work so what am i supposed to do now?????

not happy at all

Anonymous User
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Hi cptnimrod,

 

Thanks for getting in touch with us and sorry to hear of the issues.

 

Unfortunately, in this case you will have to return the box to the retailer where it was purchased and request a refund or a new box if there is in fact a fault with the purchase. Hope this helps.

 

Kind Regards,

 

Justin

NOW TV Team

Anonymous User
Not applicable
Dear justin i saw your reply to another community member and have taken
advantage of using the link to you.

1) we discovered that the remote will definitely work if you tap it sharply
on your knee.

2) I urgently need to know if the nowtv 3month movie pass box sets i have
bought for grandchildren xmas gifts can be linked to my bank details and
will they need a different user name and password?

They don't live near me and have different broadband providers and
wireless passwords.
My community name is milliek and i would be very grateful if you could
email me from the email address above, thank you.

Anonymous User
Not applicable

Hi milliek,

 

The NOW TV Box can be linked to your account as you're able to register 4 devices. Alternatively you can create another account with a different username/password in order to make use of the 3 month movie pass.

 

Regards,

 

Mo

NOW TV Team 

Anonymous User
Not applicable
thank you so much for your quick reply mo.
i will use my bank details but new user name/password for the kids so they
have their 3 months and then i can make any future payments for them.