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Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
NOW TV Team
The remote apps work really well, but you need the remote initially to get connected to wifi.
I had the same issue with a dead remote, but they had to swap out the whole box.. Bit of a pain as I'd got it setup using a universal remote.