15-08-2013 14:04
Solved! Go to Solution.
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
15-08-2013 15:09
just recieved nowtv box remote doesnt work tried new batteries still know luck, send me another remote
15-08-2013 15:22
Hi Andysun73,
I have sent you a private message regarding the channels to connect to us for your issue.
Thanks a lot.
Char
NOW TV Team
28-07-2014 17:21
I am having the same problems, I have just tried setting up my box but the remote doesn't work. I have removed all the wrapping, changed the batteries, tried moving right in front of the box etc. I've read a lot in the forums to go to live chat but I can't find that option anywhere on this site, and every link that has been posted doesn't take me to live chat or an email address of someone who can actually sort my issue. I'm getting quite frustrated now.
28-07-2014 17:33
Hi kimmmmmmml,
We're sorry to hear this.
If you purchased your NOW TV box directly from us then please do contact on live chat or by email, where an adviser will be able to look into getting you a new remote.
If you purchased your NOW TV box from a 3rd party, then please contact the retailer you purchased it from.
Hope that helps.
Kindest regards,
Rich
The NOW TV Team
28-07-2014 19:06
30-07-2014 14:42
I had remote issues that ended up being caused by the batteries that came with the unit. Once I switched them for some new Duracell the remote has worked fine for almost a year.
14-05-2015 15:25
yay! I can't believe it worked! I've been frustrated for two days = I changed the batteries, turned tv nearer, moved nearer to tv, changed the hdmi cables around, even tried a spare remote - all to no luck.
Hope this keeps working 🙂
15-08-2013 16:30