why does my now tv box not recognise username and or password

[Anonymous User]

Why does my now tv box not recognise username or password -both correct and case correct

[Anonymous User]

Hi, my getting a login error 'your username and or password are incorrect' when I try to login via my TV. I have reset my password successfully a number of time (via email and the security question options) but I keep getting this error message when I try to login.

[Anonymous User]

Hi @Anonymous User

I have sent you an email via the system.

Please follow this and it should help.

Thanks

Andy

[Anonymous User]

Now to box has logged me out for no reason - cannot log back in. Seems from Twitter lots of people having same issue. Can someone resolve this ASAP I am paying for the service and not able to use it!

[Anonymous User]

Also no options available to contact you other than this forum which doesn't seem right 

[Anonymous User]

Can't watch anything not accepting my username or password changed my password still ain't workin there is no1 I can phone how do I sort this problem out as I av got no TV

[Anonymous User]

Been like this for 6 hours now

[Anonymous User]

Does any1 reply bck and give us a awnser NOWTV do take money from us and wen it doesn't work u can't phone any1 that's not fair

[Anonymous User]

when I try to access my account to change my payment card I keep being asked to reset my password. Even when I do this as soon as I try to access my account it again asks me to reset my password and so on.Can you help

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

People having multiple NOW TV accounts appears the source of most customers problems such as this. Ideally you should be using the same log-in name (not to be confused with your forum name) and password across all your NOW TV devices including this forum.

That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your issue to them... 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Hi @Anonymous User

Can I make sure that your entering your username when you sign into your account and not your email address ?

Thanks

Andy