01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
12-02-2015 20:23
13-02-2015 14:16
Hi @Anonymous User
Thanks for getting in touch.
Very sorry to hear that this happened.
I have heard that your issue got looked in to. If there is anything else you need, please contact us back.
Once again, sorry for the inconvenience this may have caused.
Kind regards,
Birgit
NOW TV Team
14-02-2015 16:32
14-02-2015 16:50
@Anonymous User wrote:
Hi there,
One of our two boxes has developed this problem after many months trouble free viewing. The other is working fine. We are with BT, not Virgin.
We have other devices such as smart tv connected to our network that are also working ok.
I've tried all the various suggestions given in this thread, but nothing can solve the Error Code 014 issue. I cannot connect to our wireless network.
This is not a new box being set up for he first time and have not moved it from its usual location. The other box is further away and works fine.
Can you offer any advice please? Evidence suggests the box has developed a fault rather than a network problem?
Thanks in advance.
Hi @Anonymous User
I know I'm being a complete pain here But can you list all the troubleshooting steps you've tried so far. As this will help. Members of the community or the now TV team to best determine how to help you next.
Does the box actually say it's connected to the Internet? You should be able to see this if you go to settings and network. In the past I have experienced cases myself where the box says it is connected properly when it isn't. Sometimes if you go through the connection process again. The box will connect properly.
I know this is not much help so far
I look forward to your reply
14-02-2015 19:10
14-02-2015 21:28
@Anonymous User you are walcome
22-03-2015 24:03
l need some help my tvbox is not responding for the last 2days message "sorry,something went wrong.We're working on it." not good enough. l have checked my network settings.Set up new Wi-Fi connection signal good,entered password.can,t connect router is turned on password is correct error code 014.??????. l,m not tecnical minded and l have been trying to sort this out for 2days now l am well fed up.l think maybe because there is no way of getting verbal surport that maybe l would be better off with another supplier.What is error code 014?????
22-03-2015 6:52
@Anonymous User have you tried to disable pings?
You'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
22-03-2015 16:38
This did not work for me.
Why not roll back the update until it's fixed.
22-03-2015 17:12
it didn,t work this is total bull can,t have this rubbish 3 days now l have been trying to get this to work.l will just cancel my payments.