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Anonymous User
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05-11-2013 21:43
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Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
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Anonymous User
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08-11-2013 8:39
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838 REPLIES 838
Anonymous User
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19-05-2017 22:10
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Saw a few of these but my Now TV box isn't recognising my login details. Any tips?
4268
Legend 5
19-05-2017 22:43 - edited 19-05-2017 22:44
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@Anonymous Usersimplify your password. Log in with user name not email. Reset box using pin hole.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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14-11-2016 13:01
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I have 2 white NOW TV boxes..... none of them will let me log into my account. It keeps telling me that the password/username is wrong, but it cant be, because i can log into my PC fine with the same passwords. If i press 're-try' maybe 500 times over an hour period, it eventually lets me in!
I have been on Live Chat with NOWTV 4 times in the last 10 days who keep telling me that i will receive an email from your technical team!...I'm still waiting..... and i'm still paying you!
I have tried re-setting the password....doesnt work!....
Ive tried a complete re-set on the boxes using the small pin hole re-set button - doesnt work!
This may be a coincidence, but this only started happening since they did an update. There is now a 3 page advert advertising the different passes you can buy before you log in....this was never there previous to my log in issues! And.....previously i never had to log in every time i used the device, it previously just remembered my details and kept me logged in.
Please can someone contact me as promised????
Anonymous User
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14-11-2016 14:23
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Hey I have the same problem ... It's so annoying as theey have not got a customer care line so no way of contacting them ... Do not know what to do ?!
Anonymous User
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21-11-2016 10:50
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Hi @Anonymous User
Thanks for getting in touch with us.
I believe you've since been in touch with us via live chat.
If you need any further help please don't hesitate to get back in touch 🙂
Thanks
Rob
NOW TV Team
Anonymous User
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14-11-2016 14:26
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I have exactly the same issue I have also been on the chat 4 times and been assured that someone from 2ND line would contact me. They eventually replied to the forum to ask me to let them know when I was around which I did. Haven't heard from them since. This is obviously a major issue as I have seen many people posting with this problem. It's not on paying for a service you can't get.
Anonymous User
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15-11-2016 20:54
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I just tried my email address as the username which it isn't but it worked. I'm sure it didn't work when I tried it a week ago. Give it a go I hope it helps others
Anonymous User
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14-11-2016 23:45
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There are multiple posts on this forum from many users experiencing the problem of access to Now tv through the white now tv box. why is nobody responding. when you go on the online chat you just get fobbed off with someone will contact you in the next 48 hours which they don't . I have been told this on 3 separate occasions . The customer service is a joke. Admit you have a problem Now tv and give us a problem status update. This is beyond a joke I haven't been able to user the service for over 8 days now.
4268
Legend 5
15-11-2016 7:18
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@Karl-F @Anonymous User this is not the first post I have seen relog in issues. Can one of you escalate to the technical team?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
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01-01-2017 15:23
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I cant sign back in on my LG tv ,it just says wrong password / username I've tried changing my password but still doesn't work .
