01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
31-10-2016 20:01
All fixed, but goodness knows how! Connected box to another TV in a different room and it didn't want to play. However, after lots of random button pressing it suddenly worked! Took it back to original set and, after a bit of faffing, it's working there too. Thanks for the support!
12-02-2017 12:01
21-10-2013 20:51
ISP - Virgin Media
Router - Super Hub 2
Yes, i'm selecting the correct router from the wireless list.
Yes, i have SSID enabled.
Yes, i have more than 3 signal bars.
No, my wireless does not require a username to log in.
I've tried disabling my Firewall on router, disabling WPS, changing wireless password.
The first light goes green when connecting. My Router also shows that the box is connected. However, it is not conencted because i recieve an error message when it fails to connect to my local network?
22-10-2013 10:47
Hi JosephPiper,
Thank you for your post.
Sorry to hear you are experiencing issues with the NOW TV Box.
May I ask you to try the following troubleshooting steps here that maybe of help.
Also can you let us know exactly what error message you are seeing.
Thanks,
Zaheer
NOW TV Team
10-01-2015 11:51
it will not connect to my local network. get error code 014
your customer service is terrible
please show some respect and help
10-01-2015 11:55
@Anonymous User you'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
11-01-2015 12:52
11-01-2015 13:06
@Anonymous User wrote:
My now tv Bix keeps showing error 009 when turning box on can't connect to Internet I have checked router all is fine there it works on phone perfectly via same router... Please advise... Tom
Hi @Anonymous User
You could try setting up a guest network on your router.
But be careful when doing this because you need to make sure that the guest network is correctly secured as on domestic routers guest networks are sometimes insecure by default, although they can often have security applied to them.
How you set this up would depend upon your Internet provider and the model of your router. There should be guest network options somewhere in your router settings.
Hope that helps
11-01-2015 13:16
Hi @Anonymous User
Just to add to what @commanda6 has posted the 009 code usually means that there's a disruption in the connection between the NOW TV Box and your router.
This error was solved by anorther forum member recently by resetting the router and NOW TV Box, even though other devices were working OK. Might be worth a try?
11-01-2015 13:43 - edited 11-01-2015 13:44
@Anonymous User wrote:Hi @Anonymous User
Just to add to what @commanda6 has posted the 009 code usually means that there's a disruption in the connection between the NOW TV Box and your router.
This error was solved by anorther forum member recently by resetting the router and NOW TV Box, even though other devices were working OK. Might be worth a try?
Hi @Anonymous User and @Anonymous User
That is a textbook definition of the problem. Resetting of the now TV box and the router will solve the problem in its temporary but there are cases where some routers will not allow the now TV box to join standard networks.