21-12-2015 13:27
For the past few weeks ITV Hub, Channel 4 & You tube no longer work (only BBC iplayer works). I get past the initial title screens and then the screen goes black.
I have unplugged my wifi, unplugged the white box, run an update, run a factory update from the secret screen and none of it works. I have also logged in via my Dad's white box and the same thing happens on his. Is there any way to resolve this as I have now run out of ideas?!
Thanks
23-12-2015 15:56
Hi @Anonymous User
This sounds as though there is some restriction on your Internet service that's stopping access to these services.
I would speak with your Internet provider and ask them if certain services are restricted.
Thanks
Andy
18-03-2016 8:14
@Anonymous User wrote:Hi @Anonymous User
This sounds as though there is some restriction on your Internet service that's stopping access to these services.
I would speak with your Internet provider and ask them if certain services are restricted.
Thanks
Andy
I'm the same you tube and vevo won't work on my white now tv but it works on the black now tv.
I have done the updates but still nothing
20-03-2016 23:43 - edited 20-03-2016 23:48
-meh nevermind. Seems to be an old thread which was replyied to so missed the fact the date of the original OP was ages ago!
25-03-2016 18:08
I also can not get itv hub keeps saying no video try again later been saying this for a month can get all other programs, have spoken to itv hub people they say no one else has this problem feel has if I have been conned.
27-03-2016 19:28
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you're having issues.
Are you able to perform a software update by following these steps?
Let us know how you get on.
Thanks
Rob
NOW TV Team
28-03-2016 8:29 - edited 28-03-2016 8:34
@Anonymous User
Has there been an O/S update on the White Now TV box?
UK Bob
PS. It seems not, I've just looked at my box and it checked for an update at 1.48am today but there weren't any.
06-08-2016 2:20
06-08-2016 9:31
@Anonymous User
Welcome to the forum.
When you say soft-reset do you mean it constantly seems to be restarting itself, or just that it gets stuck on a certain screen and can't move from that?
Strange that it's happening on both boxes, but the usual first troubleshooting step with issues like this is to do a hard reset - with the box powered on, push a pin into the reset hole in the back and hold there until you see the box restart itself, then remove. If all goes well you will need to set up your wifi and NOW TV account details again.
08-08-2016 15:23
Hi @Anonymous User
Thanks for getting in touch with us.
To my knowledge, there shouldn't be a software issue causing this.
Are you able to give us a little more information on the error itself? Does it reset the box fully when leaving Screensaver?
Once you've tried the step given by @Andy can you try resetting your wireless router too?
Thanks
Rob
NOW TV Team