04-12-2015 22:35
07-12-2015 21:36
Hi @Anonymous User
Thanks for getting in touch, sorry to hear this. Are you still having issues with the buffering balls? Are you having issues on any other device? Can you try rebooting your router and your NOW TV box please.
Sometimes bring the router closer to the box can help also.
Cheers
Ranj
NOW TV Team
16-12-2015 21:05
16-12-2015 21:08
@Anonymous User sounds more like poor wifi / interference than a low quality piece of kit.
Having you tried moving the box away from other equipment? Tried changing the wifi channel to something less congested like 1, 6 or 11?
09-05-2016 1:11
I'm having problems with the player, nothing is playing. Live shows, normal shows, movies, nothing. it doesnt work on Google Chrome or firefox. And Internet Explore Doesn't even load then damn thng. Waste of money.
09-05-2016 12:31 - edited 09-05-2016 12:34
@Maksy96
Hello, 🙂
Are you just having trouble with PC?
If they don't, go on one of the pages and click on 'contact us' and then you will see 'live chat'.
11-05-2016 13:25
Hi @Anonymous User
Sorry to hear that your having issues with our service.
What devices have you tried to use ?
On your PC have you allowed Silverlight to run within the FireFox browser ?
Are there any restrictions on your broadband that might be blocking NOW TV ?
As a test if you have a NOW TV Box can you connect this to a WIFI network setup on your mobile ?
Let us know how you get on.
Andy
16-12-2015 21:13
YEP NOTHING IS PLAYING HERE IN YORKSHIRE - OFF MY LAPTOP SAYS THERE IS AN ISSUE AND TO CONTACT YOU GUYS..... MMMMM???????
19-12-2015 16:23
Hi @Anonymous User
Thanks for posting. Are you able to watch on any other device? I hope the whole of Yorkshire isn't having the same problem? Can you try another browser for me and or try the Windows app if you have Windows 8.1 and above.
Cheers
Ranj
NOW TV Team