NOW TV Box wont connect to internet

[Anonymous User]

NOW TV box has stopped connecting to internet.

Was working fine till yesterday.

Reset to factory settings to go through set up again.

Went through set up.

First two checks okay (connects to wireless and connects to local network)

but then gives error 009 when try to connect to internet.

I can access internet using my phone via same wireless point so internet access is possible.

[Anonymous User]

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@Anonymous User wrote:

Hi artesea

yes did all the 014 stuff lots of times. A guy from SKY even changed some channel on my router in case that was conflicting but no joy. 

Now as as for what you suggest. On my TVs I only get the set up a new wi fi connection menu and the after clicking ok it brings up my internet connection name and I am asked for a password so I wouldn't even know how to do what you say!,

sorry!! Where would I go to do that?

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Hi @Anonymous User

Just had a quick read of your reply.  If it's asking for a password and bringing up your internet connection name, I'd imagine you need to enter the password which is on the back of the router, or the card they give you if you've still got it.  That should reinstate the wifi connection to your box all being well!

Hope this helps

[Anonymous User]

Apologies for duplicated posts, I didn't see @Anonymous User 's post which appeared while I was posting mine!

[Anonymous User]

Hi @Anonymous User 

Thanks for posting again. Sorry to hear you've had issues. Have you carried out all the steps by Birgit and @Anonymous User ?

Have you tried viewing on any other device? If so are you having the same issue?

I look forward to hearing from you.

Regards

Ranj

NOW TV Team

[Anonymous User]

Been trying to connect to internet but keeps saying error 014? 

[schnapps]

Hi @Anonymous User 

See if this linked guide helps with regards to error code 014.

https://help.nowtv.com/article/error-code-014-now-tv-box

[Anonymous User]

hi I've tried that and reset but still no joy 

[schnapps]

Hi @Anonymous User 

Unless other nowtv forum members have got any ideas or know a fix, then maybe try live chat for assistance & help.

Link here to the nowtv live chat service or drop them a message from the same link.

https://help.nowtv.com/contact-us/managing-my-devices

Out of curisoity who is your ISP ?

[Anonymous User]

hi I'm with sky. I've got now tv working fine on the iPad but the box wont connect to the wireless 

[schnapps]

Hi @Anonymous User 

You could plough through this linked thread below (53 pages), relating to error code 014 where you may or may not find a solution where somebody has posted previously.

https://community.nowtv.com/t5/NOW-TV-Box-white/error-code-014/m-p/121728 

[Anonymous User · Accepted solution]

Hi @Anonymous User 

Thanks for your post.  The 009 code usually means that there's a disruption in the connection between the NOW TV Box and your router. 

I would suggest rebooting your router and doing a soft reset on the NOW TV boxes by sticking a paperclip the button at the back of the box until the screen goes blue & the black NOW TV screen re-appears.

This helped recently when another customer was getting error 009 http://community.nowtv.com/t5/NOW-TV-Box/cannot-connect-to-sky-hub-please-help-code-014-then-009-after/m-p/276215#M20347