I've had my box since May 2015 and have been extremely lucky to have not had any problems at all. I was an Entertainment customer first and loved it so much I signed up for Movies. My comments have always been 10/10, would most certainly recommend, it's changed my life etc. Not any more. I'm extremely frustrated.
I came back from holiday on the 25th August, and since then I've not been able to watch a single thing through my box. It takes forever to load, and once I'm finally in there's an average of 4 seconds of programme to 30-60 seconds of buffering. I'm acutely aware that I'm soon to lose Ray Donovan, a series I've been watching, upt to Series 3 episode 3. and planning to binge watch from my return as it goes in a matter of days. I struggles through episode 3 thinking this was just one of those things, and everygthing would return to normal soon. It didn't.
Here's the thing: I'm paying for a service having paid the initial purchasing of the box, and I am expected to trouble shoot the issue myself! No helpline, no technical assistance at the end of a phone. So I scoured the forums and am shocked at the high level of customers complaining about this very issue. If this issue has been so commonplace for years, why is it still happening?!!! Reluctantly and resentfully I've tried the following to no avail:
Backed out of the programme and reloaded
Backed out of the application and reloaded
Backed out of it altogether and reloaded
Checked the wires at the back of the box
Unplugged, waited 10 seconds and replugged
Checked my smart blu ray player - I can watch Demand 5 and Netflix absolutely no problem. And have never had any problem at all with loading and buffering. Coming out so much in advance of NOW TV at the moment!!!!
Found the Platform Secret Screen and enabled network pings
After this I gave up, because I had to sign in again, and the sign in box just hung there, then went split screen between the keyboard and My TV. I pressed home after a while of waiting for it to do something, went to find Ray Donfovan again and lo and behold it solved nothing! Very slow loading. Tried Episode 4, it hung there for ages, got the programme eventually and within 4 seconds started buffering again.
As much as I have loved NOW TV this is seriously affecting my viewing pleasure and the fact that I have to come here and write to you should not be part of the solution. Who knows when and how it will be resolved? By which time Ray will have come and gone. And by the way, what has happened to My TV?! It used to be that It held where I was up to with all my viewing. I could click on the series and it would take me to the season and episodes I had just watched. All I had to do was click on the next episode. Now it just holds the last epidode I have watched. What good is that? I have to search for the series I'm watching, click through the seasons, and then click through all the episodes to find the last one I watched. All very frustrating and time consuming - why has this changed?
Please let me know a solution so that I can watch my NOW TV box, today would be great. Otherwise I'm going to have to seriously rethink how much money you are taking from me for an extremely poor service.
