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Anonymous User
Not applicable

‎10-08-2016 11:22

Cancelling

Can anybody help me, I signed up only for the free trial and I've never actually watched anything because they don't show the box set I wanted! I've been trying to cancel ever since but I'm being charged £6.99 a month, I've tried going into my passes but it says I don't have any???
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4 REPLIES 4
schnapps
Legend 5
Legend 5

‎10-08-2016 11:30 - edited ‎10-08-2016 11:39

@Anonymous User

 

Sounds to me that you have more than one username on your account, if that's the case try signing in to My Account > My Passes with your other usernames until you see the cancel option.

 

Check your email inbox, junk mail and deleted folders for any correspondence from nowtv with your username details on them.

 

If you are still struggling then contact live chat on the link page below.

 

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

 

 

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Anonymous User
Not applicable

‎11-08-2016 14:04

Hi @Anonymous User

 

I'm in agreement with @schnapps on this one, If there are no passes listed then it does sound like you have another username setup that has your NOW TV Services.

 

Thanks

Andy

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Anonymous User
Not applicable

‎11-08-2016 16:51

Thank you so much this is now sorted
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caseyb1993
Legend 5
Legend 5

‎11-08-2016 16:56

In response to Anonymous User's comment
@Anonymous User wrote:
Thank you so much this is now sorted

Great 🙂 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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