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Anonymous User
Not applicable

Box not working

Have had the now to box for a few weeks was working fine to begin with now it's really slow and most times itf freezes and little circles pop up I've tried everything to fix but nothing is working
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. 

 

When you say you've tried everything, what does that include? A good first step whenever the box starts playing up is to do a hard reset. With the box powered up push a pin into the reset hole in the back until you see the box restart. Then re-enter your wifi and NOW TV account details again when prompted.

 

However if you keep seeing the multi-coloured circles that's the box buffering up the programme, and if you have a weak wifi connection this could take longer. Try rebooting your broadband router to force it to choose the best wifi channel.

 

Also make sure your NOW TV Box is not in a confined space such as under or behind the TV, inside a cabinet, stuck on a bookshelf etc. Ideally you want it at least 3 or 4 foot away from the router, and in an open area with plenty of space around it. Try a few different positions if you can, it really can make a difference.