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Anonymous User
Not applicable

Auto renewal on passes did not work

Every month I get an email to say that NOW TV has been unable to take a payment from my registered card.  I check the card and all the details are correct.  When the existing pass lapses I then go in and purchase a one off pass with no problems.  The card details are the same as I don't have to re-enter them!?!  What is going on?

1 REPLY 1
schnapps
Legend 5
Legend 5

@Anonymous User

 

Is the email relating to an older NowTV username account that you no longer use or previously had and for some reason it is still on NowTV database  ?