"We are unable to validate your card details. Please check and try again."

[Anonymous User]

I have now been on Live Chat 3 times, emailed twice and still no result. I have been told I have an IRELAND card, because I have a bank of ireland UK VISA DEBIT. I live in Northern Ireland - PART OF THE UK. My card literally has UK visa debit written on it.

Everytime I talk to someone new they tell me the same thing, which is ridicuous as I live in the UK and have a UK card.

Each time I enter in my card details it comes up with the message "We are unable to validate your card details. Please check and try again."

Can anyone help?

[Anonymous User]

Tried to enter new bannk details it keeps coming up invalid card details

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear this. Can you make sure you're doing this via a laptop/PC and make sure all the details are correct. I will send you an e-mail also keep an eye out on your account.

Cheers

Ranj

NOW TV Team

[Anonymous User]

I have entered my visa debit details but it says that they are invalid...What should I do?

[Andy]

@Anonymous User

There's a few things that can cause payment problems. Have a look at the following help page

http://help.nowtv.com/article/Sign-up-1014

If that doesn't help pop onto live chat who can have a look at the problem in more detail for you. To get to live chat, go to the following help page and click the Start Live Chat button.

http://help.nowtv.com/contact-us/Sign-up-1014

[Anonymous User]

my card details will not register i dont no what else to do and as far as i know ive done everything right

[Anonymous User]

This has all so happen to me and can't find the answers I need on here

[SeeMoreDigital]

Hi @Anonymous User & @Anonymous User

Perhaps the following 'Help Centre' article may be of use to you: I started signing up, but didn't finish

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them...

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Simon-J]

hi @Anonymous User @Anonymous User

Thanks for posting.

Can you confirm what message you get when you try to register the card? Please also be aware if you use a pre-paid card this may not work. Also worth noting you need at least 10p on the card to validate it.

Thanks

Simon

NOW TV Team

[Anonymous User]

This is still not resolved

[Anonymous User]

Hi @Anonymous User

I'd suggest having a word with Live Chat.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

Hope this helps