NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Lost channels

Why do channels appear to drop off? This has happened twice to me. I suddenly get no signal and when you scan for channels over half are missing and I have to reset factory settings and start all over again? Does anybody know why this keeps happening...

Film Genre World Cinema

How do we search for films made in a certain continent?eg. China, Japan, KoreaVery disappointed that I'm unable to search by a country like certain websites.The Genre Section is not great tool. World Cinema only shows 24 films.

Something is not right, give it a moment error

Over the last week or so I’ve started getting an error message ‘somethings not right, give it a moment or check internet etc’, my internet is working perfectly so not sure what it is, keeps happening more often now too, which is rather annoying.

Screen gets dark botches

Anyone seen this?Im watching the F1 GP from Spa (1st Sep), and gradually the screen gets darker and blotchy.If I hit back on the remote, the feed stops, then I re-select the channel the picture is perfect and after about 20 mins, its starts to gradua...

Remote Over WiFi Using iphone

Hi have tryed to use the now tv to control my now tv box but can only use the roku app on my wifi connection.

Factory reset, now wont let me back in without a new pass

Hi, I googled how to remove a Netflix account and it said to reset the box so I did. Now it wont let me watch again without buying a new pass. Have I done something wrong? Is there a way round this as I still have 3 weeks left on my pass

"Sorry, we did not recognise your login details"

Good evening, For the past few weeks we have been unable to login to our NowTV account on the box/TV itself - therefore unable to make use of the Movies package. Searched these forums for similar issues but none actually seemed to have a satisfactory...

Update has killed my box

Hi I woke up a few days ago and my NowTV box has changed; all the menu’s and navigation looks different. The problem is that the box is now unbelievably slow, to the point I find myself becoming very frustrated. The box is well out of Warranty and I ...

Now tv box

Hello I’ve lost my now tv remote so I’ve downloaded the app to use that as a remote instead. The box isn’t connected to the same network as my phone though so I’m unable to connect them both together without a remote. today we realised there’s an Eth...

NO INTERNET

Hi I have been with now tv hub since July everything was going fine and today I noticed my black now tv hub box for broadband and phone line is saying it has power (green) and is wireless (green) but the Internet is AMBER. All devices that are normal...

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