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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Live chat link

What is the live chat link? Can’t find after spending ages on website again. Why is it impossible to speak to anyone at NowTV?!! 

New Format

What has happened to the home page on the NowTV box. It is more confusing. When I press the NOWtv button on remote, no longer works. When viewing  films the back button no longer works, you have to press the home button which takes you to the beginni...

Now tv box not turning off

My now tv box has stopped turning itself off so I have to cut the power to it or it’ll just keep playing. I’ve not moved it, changed tv, done anything to upset it. Any ideas how I can get it to work properly? I want to watch a bit of telly in bed and...

New power settings on updated app

A question (grumble/rant) to those that worked on the new update to the service. What's going on with the power settings for stand alone NowTv devices? Previous iterations of the app have powered down the box after 10 minutes of inactivity (as long a...

hayu

I have a hayu account, which I created on hayu over a year ago before it was linked to nowtv. I have a nowtv entertainment and movies package. when I try to watch hayu via the nowtv box it doesn’t give me an option to sign in with my hayu account. ho...

Power connector specifications

Hello, I would like to know the dimensions of the female 12V 2A power inlet on the NOW TV black box (e.g. is it 4.8mm x 1.7mm), because I would like to extend the cable from the wall power outlet, which is too far away from the Openreach box. I would...