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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Amazon Prime

Okay so after having a now tv box for a while now, chuffed that Netflix was finally added, just wondering if Amazon prime is in the works of being added  as on the now tv box it mentions the roku channel store so, would my now tv account work on the ...

error code 020

HiWe're getting error code 020 for some reason, not able to view any content, any tips? TiaPs we've tried unplugging everything and hard reset of the unit , nothing seems to work

Resolved! My TV on new Now TV home page

Hi, I switched on my Now TV box and was greeted with the new, no app necessary home page. I like it but have one problem. Where has the My TV button gone? I can see watchlist, but that's not nearly as efficient as the My TV listings.  Am I being thic...

Box not working

All of a sudden, with no warning, my box has decided to stop working. All cables fine, not overheated, just stopped working.Model: 4500S/N: 56879F614082

Resolved! Now tv small box - app related question

Hi, Somehow my 10 year old daughter has managed to download 3 apps to her now tv box (she denies this accusation! but no one uses it other than her! lol)  I have tried to delete these apps but failing miserably do you know how to do this please? Than...

Resolved! Subtitle problem

Today for some unknown reason i get subtitles on the UK Gold Channel but no other channels. I went to the settings and turned it off and the subtitles still are on (white words on grey background). Went to settings and turned on then turned off again...

Resolved! Signal

Can anyone help me, today i have got the engenier and put bb socket, but is to far away and in my last 2 rooms i dont have signal at all...can someone help with some advises? He guaranteed me that i will have signal, him and his colegue, but this is ...