23-05-2016 20:16
So... I just switched over to my Now TV box to find it frozen on a black screen. It usually does this on updates since a trial I was on a while back, and just needs a power cycle to come back. Which I did, and it worked.
However, on the main screen now in the left-hand menu I have a new option "TV Guide". If I select this the box freezes.
Does anybody else have this option, and does it work? Or have I mistakenly been given some beta update?
Solved! Go to Solution.
24-05-2016 12:45
Hey @Anonymous User @Anonymous User @caseyb1993
We'll just need to avoid pressing that TV Guide option for now 🙂
Keep an eye out for an update shortly guys!
Ryan
NOW TV Team
23-05-2016 20:32
Hi @Anonymous User
I've just checked & mine has done the same. I had to restart the box to sort this. Hopefully this issue will be sorted by @Karl-F or @Anonymous User from the Trials Team.
23-05-2016 23:33 - edited 23-05-2016 23:36
The amount of times I have had to restart the box after landing on TV Guide, I'm surprised it hasn't exploded 😄
Have I had it by mistake as well?
24-05-2016 12:45
Hey @Anonymous User @Anonymous User @caseyb1993
We'll just need to avoid pressing that TV Guide option for now 🙂
Keep an eye out for an update shortly guys!
Ryan
NOW TV Team
24-05-2016 18:11
Thanks @Anonymous User 😉
24-05-2016 18:42
@caseyb1993 , @Anonymous User, @Anonymous User to avoid clicking on it you having to scroll up rather than down past it.
24-05-2016 19:51
24-05-2016 20:15
24-05-2016 20:16
@4268 My remote is a little sensitive though.
26-05-2016 17:40
Hi @Anonymous User @caseyb1993 @4268 @Anonymous User
If you don't already have the 4176 build on your other NOW TV boxes, could you please send me the serial numbers via trialsmanager@nowtv.com?
If you have 4176 on all boxes already it may actually be fixed already... really keen to know if anyone is still experiencing this issue on this build?
Thanks,
Natalie