02-01-2016 24:58
We have had our box for not even a week and we found the white (power) light keeps flashing, we have tried to re set the box but nothing works.. the light just keep flashing... please help! Thank you in advance 🙂
24-10-2016 20:15
24-10-2016 20:22
@Anonymous User silly question have you unplugged the box since the power cut? I know you have done a reset.
24-10-2016 20:43
24-10-2016 21:24
Ok @Anonymous User well that's the first thing. Now to sort out your account. If you pop on to chat they should be able to reactivate the passes. You may need to input your card details again if the system has lost it. please contact Now chat via this link
they are open 8 - midnight
19-11-2016 19:22
My Black Now TV Box has stopped working.... totally!
A few weeks back we connected it to our TV and it sort of worked - we managed to watch about an hour before it stopped working and went to a purple screen with a Now TV logo. We rest our internet but that didn't do anything, so we left it as that at the time as we were heading off on holiday for a week.
Now (no pun intended!) here we are a few weeks later and I thought I'd try again and this time it's even worse - there's a white flashing light on the front of the box but nothing else - it doesn't even seem to want to connect with the TV!
I've turned things off and on and done the factory reset but nothing is happening.
Does anyone know what is going on?!?!?
23-11-2016 12:52
Hi @Anonymous User
The flashing light is usually the NOW TV Box doing a software update behind the scenes, if your box has been off for a few weeks this is normal behaviour.
The purple screen can usually be resolved by doing the following :
Switch off power to the NOW TV Box
Switch off power to TV.
Remove all cables from the NOW TV Box and TV.
Leave for a few moments.
Plug all cables back into TV then the NOW TV Box then switch them back on.
Once the NOW TV Box has powered up it should then be resolved for you.
Let us know otherwise.
Andy
05-12-2016 22:26
05-12-2016 23:01
06-12-2016 14:34
@Anonymous User Hello 🙂
If you have tried everything, I suggest seeing if live chat have any further advice.
http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku
Click the link and click the green contact us button at the bottom. Then select "live chat". 🙂
Best on a PC/Mac.
18-12-2016 11:01
I had a blinking white light and pushed pin in to reset and now I can not connect to my wireless network - any ideas? Please