08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
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08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
08-04-2016 19:30
@Anonymous User wrote:how can i cancell my account
@Anonymous User
Go to the NowTv website, on the home page, click on My Account towards top right on screen, then enter your correct username & password, then select My Passes, where you should see a grey cancel button for the different passes.
Click on the grey cancel button for all relevant active passes and follow the on screen instructions.
If you have multiple accounts with different usernames, then you need to cancel these has well following the same procedure described above.
Example photo shown below of My Passes.
30-04-2016 18:57
how do i get to live chat to cancel account
30-04-2016 19:00
can someone tell me how to get to live chat
30-04-2016 19:02
@Anonymous User
To get there go to the following help page
http://help.nowtv.com/article/None-of-the-above
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.
Although if it's just a pass you want to cancel, you can do that yourself from your My Account > My Passes page http://account.nowtv.com/passes
05-05-2016 15:02
That link does not exsist
@Anonymous User wrote:
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
05-05-2016 15:44
@Anonymous User wrote:That link does not exsist
The 'Contact Us & Live Chat' button can be found at the bottom of all the Help Centre articles. The idea being that after reading the 'Help Centre' article you should be able to resolve your given issue yourself and only have to contact somebody at NOW TV as a last resort.
That being said, in order to more directly access the forums 'live chat' facility (preferably by using a Windows or Mac computer, not a mobile device) between 08:00-24:00Hrs. Here's what you need to do: -
Cheers
06-06-2016 17:08
I WANT TO CANCLE MY NOW TV
06-06-2016 17:18
Hi @Anonymous User
For help cancelling see the help article at the link below
http://help.nowtv.com/article/How-to-cancel-NOW-TV
If you press the contact us button at the bottom of that article, you will be able to get to live chat who will help you if need be
Remember each pass type needs to be cancelled separately
I hope that helps
23-06-2016 14:01
Trying to cancel my subscription, but where NOW TV tells me the cancel button should be on my passes is a button taking me to iTunes. Need to cancel urgently or should I cancel the DD from my bank? How do you live chat on here with NOW TV???????
23-06-2016 14:06 - edited 23-06-2016 14:07
Hi @Anonymous User
Live Chat is available by clicking on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Here's a help page for details of NOW TV bought via iTunes http://help.nowtv.com/article/Movies-Entertainment-Sports-Apple-TV
Hope this helps