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Anonymous User
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Trying to cancel subscription

I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...

1 ACCEPTED SOLUTION
Anonymous User
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http://help.nowtv.com/article/Cancel-NOW-TV

Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.

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293 REPLIES 293
schnapps
Legend 5
Legend 5

@Anonymous User wrote:

how can i cancell my account


@Anonymous User

 

Go to the NowTv website, on the home page, click on My Account towards top right on screen, then enter your correct username & password, then select My Passes, where you should see a grey cancel button for the different passes.

 

Click on the grey cancel button for all relevant active passes and follow the on screen instructions.

 

If you have multiple accounts with different usernames, then you need to cancel these has well following the same procedure described above.

 

Example photo shown below of My Passes.

 

 

Screenshot (7).png

Anonymous User
Not applicable

how do i get to live chat to cancel account 

 

Anonymous User
Not applicable

can someone tell me how to get to live chat Smiley Sad

 

Andy
Legend 5
Legend 5

@Anonymous User

 

To get there go to the following help page

http://help.nowtv.com/article/None-of-the-above

and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

 

Although if it's just a pass you want to cancel, you can do that yourself from your My Account > My Passes page http://account.nowtv.com/passes

Anonymous User
Not applicable

That link does not exsist


@Anonymous User wrote:
http://help.nowtv.com/article/Cancel-NOW-TV

Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.

 

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

That link does not exsist


The 'Contact Us & Live Chat' button can be found at the bottom of all the Help Centre articles. The idea being that after reading the 'Help Centre' article you should be able to resolve your given issue yourself and only have to contact somebody at NOW TV as a last resort.

 

That being said, in order to more directly access the forums 'live chat' facility (preferably by using a Windows or Mac computer, not a mobile device) between 08:00-24:00Hrs. Here's what you need to do: -

  • Click on the following: Manage my account link.
  • Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it.
  • A new web page should open up with the 'Live Chat' button at the top right of the page.
  • Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

I WANT TO CANCLE  MY NOW TV   

commanda6
Legend 5
Legend 5

Hi @Anonymous User

 

For help cancelling see the help article at the link below

 

http://help.nowtv.com/article/How-to-cancel-NOW-TV

 

If you press the contact us button at the bottom of that article, you will be able to get to live chat who will help you if need be

 

Remember each pass type needs to be cancelled separately

 

I hope that helpsSmiley Happy

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Trying to cancel my subscription, but where NOW TV tells me the cancel button should be on my passes is a button taking me to iTunes.  Need to cancel urgently or should I cancel the DD from my bank?  How do you live chat on here with NOW TV???????

Anonymous User
Not applicable

Hi @Anonymous User

 

Live Chat is available by clicking on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Here's a help page for details of NOW TV bought via iTunes http://help.nowtv.com/article/Movies-Entertainment-Sports-Apple-TV

 

Hope this helps