Entertainment query

[Anonymous User]

Hi,

I ordered the 6 month box plus entertainment package for £40 a few weeks back, the box came and I was watching the entertainment package, however it wasnt working from today, the message on the now tv box then said I needed to sign up to the entertainment package for £6.99 to continue watching, I did this but can you explain why this is the case and is it possible to have the £40 refunded. 

Regards

[4268]

I would request the opposite if I were you. That the £6.99 is refunded and the pass you paid for is reapplied. There is a link and instructions on how to reach chat in my signature.

[Anonymous User]

Hi,

How would I go about getting the £6.99 refunded

Regards

[Anonymous User · Accepted solution]

Hi @Anonymous User

Sorry to hear this, Did you apply the voucher code that come with your NOW TV Box to your account ?

If you haven't if you can follow these steps to apply the code.

Thanks

Andy

[Anonymous User]

Hi Andy,

I have done this, Will my £6.99 purchase ( for a months entertainment) automatically stop in a months time from now and from then will my 6 month pass be activated. 

Thanks for the advice

[Simon-J]

Hi @Anonymous User,

Yes, if you have a pass active on the account for £6.99 the voucher will start automatically at the end of this, as it should of informed you when you applied it. As long as the card details are still valid it will stay on the account for 6 months and then you would be automatically charged on the renewal date unless you choose to cancel it in the last month.

Check the "my account section" once you're voucher is on if you're unsure about any of the dates.

Thanks

Simon

NOW TV Team

[Anonymous User]

I have been trying for 2 days now trying to change my payment details so I can have the entertainment offer but it won't let me...is there a problem with this?

[Simon-J]

Hi @Anonymous User,

Thanks for posting.

Can I ask you to clarify a couple of things so we can help you further?

- What happens when you try to update the card details? 

- What device are you doing this on?

- What offer is it that you're trying to start.

Thanks

Simon

NOW TV Team