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Anonymous User
Not applicable

‎28-04-2016 20:24

movies pass and entertainment pass

At the beginning of April my system changed its display and said that my passes had run out and it gave me the option to do two 14 day trials even though payments were made from my account on or about 10th March. On 11th April my regular monthly payments were taken to update my passes but yesterday both my entertainment and movie passes are no longer effective. Please can you look into this as I appear to be paying for a movie and entertainment package which I can't get access too

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Anonymous User
Not applicable

‎29-04-2016 24:19

Have you ever had Sky in the past, or another Now TV account, as it sounds very much like you may have logged in on a different account than the one your passes are on? As that would explain the fact they aren't showing and its offering you a free trial.