12-11-2015 18:51
15-11-2015 11:54
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
Can you please let us know if you have tried changing the password?
Are you signing in with NOW TV or iTunes details?
Can you please try turning your router on and off again and if you are able to sign into any other device?
Thanks,
Karl
NOW TV Team
21-11-2015 9:59
I posted a similar message a week ago and no one has got back - could you please assist me as well.
Gareth
23-11-2015 16:56
Hi @Anonymous User
Very sorry about that 😞
Can you answer the same questions @Karl-F asked in his post, please?
Birgit
NOW TV Team
24-11-2015 7:28
Hi,
Ive changed my password to one withouth special characters a good few times. Im signing in with my Now TV crudentials - they work fine on my other devices. Rebooting the router has no effect.
G
26-11-2015 15:30
Hi @Anonymous User
Thanks for posting, sorry to hear you can't login. Can you make sure you're signing in with your NOW TV details. Have you tried signing in with your iTunes details and see if they work.
Do you get any error messages/codes when it doesn't sign in?
Cheers
Ranj
NOW TV Team
30-11-2015 18:00
Hi,
100% sure I am signing in with nowtv crudentials. The error I get is ""Apple login forbidden"
Cheers,
Gareth
03-12-2015 13:39
HI @Anonymous User,
Thanks for getting back in touch, I'm sorry to hear that you are still experiencing this issue.
Can you please let me know if it asks for your NOW TV Username or Email address?
Are you able to send us a screenshot of the sign in page and of the error message you receive?
Have you tried factory resetting your Apple TV and then updating it to see if this helps?
Feel free to send the screenshots first so we can have a look into this for you.
Thanks,
Karl
NOW TV Team
03-12-2015 19:44
Hi,
It asks for username. It does have an error code - 1610. If I try my email rather than my username it says "We did not recognise either your username, or your password. Check your details and try again."
Cheers,
Gareth
07-12-2015 14:04 - edited 23-02-2016 10:56
Hi @Anonymous User,
Thanks for getting back in touch.
I'm sorry to hear that you are still unable to sign in.
I have passed this on to our tech team to look into further to see if there are any other troubleshooting steps that we can try.
Cheers,
Karl
NOW TV Team