29-09-2014 12:18
Its three days now and three attempts chatting to customer services since commencing my subscription on Apple TV and MAC computer and I still await a solution to my problem. I can log in to my account, I can see the service content but when I try to play I get the same error message every time - An error occurred loading this content. Try again later. Not impressed so far. Please, can anyone help?
Solved! Go to Solution.
02-10-2014 13:14
30-05-2015 21:17
True Detective is not loading pretty much every episode, and from the looks of others this has been going on awhile. Any updates from Now TV?
04-08-2015 13:23
Error loading content try again later for Agent Carter and also True Detective. I tried today again with no luck. Is this the same issue as mentioned previously?
All the episodes were listed but it jumped from episode 5 to 7(latest), is there a connection?
04-08-2015 13:28 - edited 04-08-2015 13:29
Hi @Anonymous User
I've just tried & got the same error - "An error occurred loading this content". I'm sure the posts will be picked up shortly by a member of the NOW TV Team
04-08-2015 22:16 - edited 04-08-2015 22:16
Mentioned this in a post on the entertainment board last night get when I couldn't watch the latest episode of True Detective and have to say I am disappointed it is still an issue, I don't hold out much hope for watching Ray Donovan tomorrow or any new episodes any time soon.
04-08-2015 22:37
I am having the same issues with True Detective loading. Where are you based as i suspect i could fix this issue in a couple of hours myself. You don't have these issues with Netflix...
04-08-2015 23:00
ATV problems ,missing episode 6 True Detective season 2, Agent Carter episode 4 "unable to load content" and now Ray Donovan is a no go as well !
What am I to do, watch it on a 12" tablet ,when it's supposed to play on my 40" TV?!
Not good enough this needs sorting , 3 big shows that are NOW unwatchable TV.
05-08-2015 17:51
05-08-2015 18:28
Nitesh: Thanks, how may I assist you today?
You: I'm trying to find out why all the shows that I'm watching on my apple tv are not available ?
Nitesh: We had an issue with some episodes of True detective not playing on the Apple TV since last night.
You: missing episode 6 True Detective season 2, Agent Carter episode 4 "unable to load content" and now Ray Donovan
You: The Brink , The last ship and Falling Skies. all not playing
Nitesh: Our tech team is looking into this and will get it resolved soon.
You: any idea when?
Nitesh: No time frame given as yet, in the mean time if you have access to any other supported device you can continue watching these shows on other devices.
You: so realisticaly we could be looking at weeks/months till we can watch what we want through our Apple TV.Will there be any sort of compensation offered to people affected?
Nitesh: Once the issue gets sorted you will hear from us about any kind of compensation.
You: so the solution is , watch it on a 12" tablet ,when it's supposed to be able to watch it on my 40" TV
Nitesh: For the time being the only option is to watch it on other supported device while our team is working to get this sorted.
You: what if had purchased the apple tv newtv subscription, I can only watch it though an apple tv .
Nitesh: Yes, correct.
You: so therefore i would not be able watch it on other supported device
Nitesh: Yes, I agree.
You: i feel I'm being given the brush off
Nitesh: Sorry if you felt that way, however at this point in time I can only give you options to continue using the service as there is a technical issue going on your preferred device.
Nitesh: There are many users who are effected and hence we are aware that our customers are not happy.
You: well thank you for your time and your perfectly scripted answers .