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First Poster
bobwrty
Posts: 1
Registered: ‎25-10-2013

An active internet connection is required to watch now tv

I have recently installed the app on my galaxy s3 but everytime i try and watch a film it cuts out after a rew seconds saying the above. i definitly have a connection so whats the deal

Total Know-It-All
StuartRogerson
Posts: 1,691
Registered: ‎31-08-2013

Re: An active internet connection is required to watch now tv

Could it possibly be a dodgy WiFi connection, or low speed?
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First Poster
seamus257
Posts: 3
Registered: ‎13-04-2013

Re: An active internet connection is required to watch now tv

I have the same problem, its not Internet speed. I have 70mb connection and 4g on mobile (15 mb) only happens on mobile galaxy s4 mini was working fine until a few weeks ago. If I reinstall the app it means I will also have to reg a new device. Help anyone?
Bookworm
Daz_S
Posts: 474
Registered: ‎14-02-2014

Re: An active internet connection is required to watch now tv

There's every chance that your phone is dropping the WiFi connection and reverting to your mobile data connection, then picking up the WiFi again, then dropping and repeating the process....:smileyindifferent:

 

What happens if you turn the data off?

 

Then move about 1 metre away from your router?

 

 

First Poster
seamus257
Posts: 3
Registered: ‎13-04-2013

Re: An active internet connection is required to watch now tv

I have resolved this promblem, it was not the connection as stated I have 4g and a solid WiFi Connection. Anyone else who hs this problem needs to DL nowtv Beta from google play.........login as normal and you can also watch the other Sky tv Channels :-) Ps the beta Logo is black instead of blue..........

 

Here is the link, of course it would have been far better if the normal app updated as most do!!!!

 

https://play.google.com/store/apps/details?id=com.bskyb.nowtv.beta

First Poster
seamus257
Posts: 3
Registered: ‎13-04-2013

Re: An active internet connection is required to watch now tv

See my post below, DL now tv beta from play store should fix this problem

 

https://play.google.com/store/apps/details?id=com.bskyb.nowtv.beta

First Poster
24db
Posts: 1
Registered: ‎18-03-2014

Re: An active internet connection is required to watch now tv

[ Edited ]

I have just now downloaded the beta app from play store, and instantly getting that msg. Is only affecting my nexus 7 tablet. Now TV box and laptop connection are both fine

 

Scrub that! Just noticed the msg on the community homepage! Need to wait till they fix it I suppose 😛