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First Poster
bustabill
Posts: 1
Registered: ‎17-11-2012

what is error code 10020

i have just signed up but when i log in on my tv it says error code 10020. what is this and how do i fix it ....

 

NOW TV Team (Retired)
Leon-M
Posts: 258
Registered: ‎10-10-2012

Hi bustabill,   Thanks for your message.   We recommend s...

Hi bustabill,

 

Thanks for your message.

 

We recommend signing up to NOW TV via a PC/Laptop or Mac. If you haven't done so already, you will need to set up the security pins for your account.

 

Please click here to find out how to enter your 'Payment Pin' and 'Parental Pin'.

 

I hope this helps.

 

Regards,

 

Leon

NOW TV Team 

 

 

First Poster
Howlett
Posts: 3
Registered: ‎25-01-2013

10020

10020 can't sign in

NOW TV Team (Retired)
Taija
Posts: 63
Registered: ‎18-11-2012

Hi Howlett,    Thanks for contacting us. Sorry to hear yo...

Hi Howlett, 

 

Thanks for contacting us. Sorry to hear you are having problems with signing in.

 

Could you tell me what device you use to sign up with, and what you are using to try and sign in with? 

 

Regards, 

 

Taija

NOW TV Team

First Poster
Howlett
Posts: 3
Registered: ‎25-01-2013

Re: Hi Howlett,    Thanks for contacting us. Sorry to hear yo...

On my you view box but it will let me sign in on my iPad 2
NOW TV Team (Retired)
Taija
Posts: 63
Registered: ‎18-11-2012

Re: Hi Howlett, Thanks for contacting us. Sorry to hear yo...

Hi Howlett, 

 

Thanks for replying so quickly. Please note that you will have had to sign up with a PC/Mac or Laptop so that your account is fully functional. Have you made sure to add your payment and parental pins when signing up?

 

When you are trying to view on your iPad, are you using the NOW TV app?

 

Regards, 

 

Taija

NOW TV Team

First Poster
Howlett
Posts: 3
Registered: ‎25-01-2013

Re: Hi Howlett, Thanks for contacting us. Sorry to hear yo...

hi how can i find to check if ive added payment and parental pins when i signedup

NOW TV Team (Retired)
Taija
Posts: 63
Registered: ‎18-11-2012

Re: Hi Howlett, Thanks for contacting us. Sorry to hear yo...

Hi Howlett, 

 

Thanks for contacting us. Please sign into your account, and go to 'my account' located in the top left corner. From there, you should be able to view and change your details, including pins.

 

Regards, 

 

Taija

NOW TV Team

First Poster
twisted
Posts: 3
Registered: ‎14-07-2014

Re: what is error code 10020 not registered payment details?

Hi guys hope you can help
I recently purchased a now tv box and registered an account and am currently running a months trial. I have now tried to open now tv on my ps4 however it gives the above error code mentioning payment details. This is a bit bizarre as my account and payment details are already set up. Any ideas will be greatly appreciated

Thanks ,
Wannabe Egghead
artesea
Posts: 1,164
Registered: ‎01-11-2013

Re: what is error code 10020 not registered payment details?

@twisted double check you are using the same username between the two devices. It's possible to have multiple SkyIDs and if you are using one without a NowTV account attached it's possible you might be getting that error message.

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