22-03-2014 9:39
Has anyone had unauthorised charges applied to their account?
I have had the nowtv box for approx 5 months with 3 months free.
the first 3 months everything was fine, I forgot to cancel my subscription which was my plan after the first 3 months, and took another month that I accept and was happy to pay for. I then found even after I had cancelled the subscription money was still being taken from my card and we were being given the entertainment pass that was not wanted. I was told to be safe put a parental pin on the payment method which I have done, however I have yet again been charged and been given the entertianment pass.
Has anyone else had this problem??
Solved! Go to Solution.
22-03-2014 11:42
01-09-2014 12:52
Hi @Anonymous User
Thanks for getting in touch.
If you are getting charged monthly for £8.99 or £4.99, it may mean that you have auto renewal enabled on your NOW TV account.
If you have cancelled your account, it may be that you have another active NOW TV account with us.
I would recommend to contact us via Chat to get this looked in to. Here's a direct link: http://bit.ly/1q2lomC
Kind regards,
Birgit
NOW TV Team
04-11-2014 13:57
It seems that I got charged twice for a sports day pass, did this happen to anyonr else
04-11-2014 16:58
Hi @Anonymous User
Thanks for getting in touch, I'm sorry for any inconvenience this has caused.
Please keep an eye on your emails, I shall be sending you one shortly.
Many Thanks,
Karl
NOW TV Team
27-12-2014 20:26
I've been charged 4.99 for entertainment pass, i used a voucher for the entertainment pass and when I use free trial or use a voucher I always CANCEL as I am aware I would be charged so that's what i did I cancelled the entertainment pass yet I was still charged. HELP ME PLEASE!!!!!!
27-12-2014 20:54
Hi @Anonymous User
You should receive an email from us shortly regarding this.
Thanks,
Rich
The NOW TV Team
03-03-2015 19:08
Hi
I've just noticed, i have been charged twice over last few moths, 2 charged the same day.
Please get back to me about that!
03-03-2015 20:59
Hi @Anonymous User
Thank you for getting in touch. As this is an account related query, I will send you an e-mail very shortly.
Thanks
Ranj
NOW TV Team
17-04-2015 13:42
17-04-2015 14:06
@Anonymous User for NOW TV to check your card is valid they ask the bank to confirm if you could pay 10p, however they never ask for it. How banks handle this vary, some will just leave it as a hidden transaction, whilst others place it on hold, just incase the money is finally requested. You should find your bank puts the 10p back in credit by the end of the day.
17-04-2015 14:52