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Contributor 1
pauldono13
Posts: 4
Registered: ‎09-03-2013
Accepted Solution

live chat

Someone please tell me how to access live chat??????? I am being billed for a service I do not want.

Scholar 4
IainC
Posts: 457
Registered: ‎16-01-2013

Re: live chat

Click on Help at the top of the forum, then click on contact us

 

Fill out the 3 options relevant to what you want to do and Press Go

 

Then select Live Chat

First Poster
kenoliver8008
Posts: 1
Registered: ‎03-05-2013

Re: live chat

hi


pauldono13 wrote:

Someone please tell me how to access live chat??????? I am being billed for a service I do not want.


 

NOW TV Team (Retired)
Jason-C
Posts: 1,106
Registered: ‎22-10-2012

Re: live chat

Hi kenoliver8008,

 

Thanks for getting in touch.

 

As per IainC's answer, the Live Chat button can be found after going through the Help pages. We're here from 10am to 10pm, every day.

 

Please click here: Contact Us.

 

Select all 3 drop-downs and click GO. The Live Chat button should appear to the left of the Email and Ask in the Community buttons. If the button is unavailable, all advisors may be taken in that instant. Refreshing the page should bring us back though!

 

 

Kind regards,

 

Jason

NOW TV Team

First Poster
helookitty
Posts: 2
Registered: ‎01-04-2013

Re: live chat

DOESNT WORK !!!

why dont they just have a button in the top right of the bloody screen saying live chat.

lovefilm and netflix are so simple to use, and dont have any of these crappy issues.

First Poster
robertwoodcock4
Posts: 2
Registered: ‎05-05-2013

Re: live chat

i am having this issue too ! SOMeone please help me access live chat 

NOW TV Team (Retired)
Shannon-B
Posts: 1,615
Registered: ‎10-10-2012

Re: live chat

Hi helookitty & robertwoodcock4,

 

Thanks for getting in touch with us.

 

Please see the above post from Jason-C for information on how to access Live Chat.

 

If the button is grayed out then this means that there isn't anyone available just yet but as soon as there is the button will spring into life.

 

We are here everyday from 10am-10pm.

 

All the best,

 

Shannon

NOW TV Team

First Poster
draper3000
Posts: 4
Registered: ‎08-05-2013

Re: live chat

there is no button... grey, pink, yellow or any colour....

I can't beleive your relying on twitter for support...

NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: live chat

Hello draper3000,

 

I have answered your post here.

 

Thanks a lot.

 

Char

NOW TV Team

First Poster
Gilyb39
Posts: 2
Registered: ‎07-06-2013

Re: live chat

Ive been asked to come on live chat & wait for someone to help me, so how do I go about connecting / getting help