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Anonymous User
Not applicable
27-03-2015 13:27
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Cant cancel entertainment pack, been to nowtv.com
My account
Cancel pass
Filled in my reason, canceled pass, logged out and logged back in, yet its still active and I its showing I will still get billed at the end of my current pass. Does it take a little while for cancelling to update on account?
My account
Cancel pass
Filled in my reason, canceled pass, logged out and logged back in, yet its still active and I its showing I will still get billed at the end of my current pass. Does it take a little while for cancelling to update on account?
Solved! Go to Solution.
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Anonymous User
Not applicable
27-03-2015 13:36
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Yeah followed steps after clicking to cancel it took me back to now tv page, just been reading other posts in other forums, and this does happen, so guess I could have missed something, I will try it again. Thanks for replying quickly.
34 REPLIES 34
Andy
Legend 5
27-03-2015 13:32
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@Anonymous User
You'll see a confirmation message that your pass has been cancelled straight away on your My Account page, although the email confirmation might take a few hours.
Sounds like you've not followed all the steps to the end, there's quite a few steps and possibly a retention offer to get through before you reach the end. Try again. NOW TV recommend using a desktop or laptop, although you should be ok with a smartphone/tablet.
http://help.nowtv.com/article/How-to-cancel-NOW-TV
You'll see a confirmation message that your pass has been cancelled straight away on your My Account page, although the email confirmation might take a few hours.
Sounds like you've not followed all the steps to the end, there's quite a few steps and possibly a retention offer to get through before you reach the end. Try again. NOW TV recommend using a desktop or laptop, although you should be ok with a smartphone/tablet.
http://help.nowtv.com/article/How-to-cancel-NOW-TV
Anonymous User
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10-05-2015 13:43
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Hi i set my my account with Vodaphone and yet NowTV asked for my bank details, however i would now like to cancel my whole account. how?
Anonymous User
Not applicable
10-05-2015 16:14
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Hi @Anonymous User
Thank you for getting in touch. I can see this has been resolved for you which is great. Enjoy your viewing.
Cheers
Ranj
NOW TV Team
Anonymous User
Not applicable
24-11-2017 7:58
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I cancelled my subscription over a month ago. It was supposed to have expired on 21st November, but lo and behold, I still have it and have been charged. I have tried six times to 'Get in Touch' and this results in an 'oooops something went wrong' message each time, so I've tried to register a complaint but that's the same process and I end up with the same 'ooops something went wrong' message!
Before I signed up for Now TV I'd read lots of reviews that said it's very difficult to cancel your subscription but i really didn't believe it would be - and here we are!!! Judging by the number of similar posts, I see these reviews were quite correct! Very disappointing!!
I have gone through the process of 'cancel Pass' yet again and am told that it will now run out on 23rd December - but I want my £9.99 back and the agreement to be honoured!!!
Anonymous User
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27-03-2015 13:36
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Yeah followed steps after clicking to cancel it took me back to now tv page, just been reading other posts in other forums, and this does happen, so guess I could have missed something, I will try it again. Thanks for replying quickly.
Andy
Legend 5
27-03-2015 13:44
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@Anonymous User glad you're sorted 🙂
Anonymous User
Not applicable
02-04-2015 12:29
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I cannot also cancel my subscription.
I keep clicking on the my account tab after signing in and it takes me back to the home page each time!
Please advise as I dont have the options to email or live chat either!
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