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Anonymous User
Not applicable

Payment

Zeems i have been charged 33.99 and havent purchased anything. Can now tv explain this please
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

£33.99 is the cost of a monthly 'Sports' pass!

 

If you log into your 'My Account' and visit 'View my bills' you should be able to see when the sports pass was purchased....

 

And just-so other NOW TV customers know: -

  • Monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
  • Monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
  • New NOW TV 'Sky Cinema'/'Entertainment' voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!
Anonymous User
Not applicable

@Anonymous User That's a strange amount

 

Try LIVE CHAT who should be able to help

 

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV