20-11-2015 16:38
NOWTV
Please contact me and ensure my money is in my account TODAY. I am fed up of speaking to your live chat, e-mail chat (that do not read the e-mails properly).
I am now OVERDRAWN, I need the money for this weekend, I wouldn't mind so much if it was a small amount, however nearly £100 is no small amount to me.
I have sent you my bank statement screenshot.
Please also send me your complaint procedure.
Thankyou
20-11-2015 18:21
Hope you don't mind @Anonymous User but I have reported this so it flags up to a moderator. Hopefully that will help you get an answer quicker.
06-02-2016 14:45
im a furious customer whohas been targeted as a vunerable disabled,single mother, mixed race Brittish citizen. i have been over charged a ridiculous ammount of money despite closing my account with now tv
i have experienced significant hardship as a result of this action. by sky/ NOWTV
DISGUSTING BEHAVIOR
06-02-2016 14:50
im a furious customer whohas been targeted as a vunerable disabled,single mother, mixed race Brittish citizen. i have been over charged a ridiculous ammount of money despite closing my account with now tv
i have experienced significant hardship as a result of this action. by sky/ NOWTV
DISGUSTING BEHAVIOR
08-02-2016 15:30
Hi @Anonymous User
Thanks for posting, very sorry to hear you've had this issue. I can assure you we don't target any customers, except to view new content. I will need to look into your account and look into this for you. I will be in via e-mail very shortly. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
20-11-2015 22:17
Thankyou for flagging my message.
I am gutted they have done this especially as it is weekend! The response I have received is that they will deal with it in 48hrs, so I now have no money for the weekend thanks to their incompetent staff and systems. You can now fast-track payments so I don't see what the issue is. Its madness, and I will be taking this further.
22-11-2015 20:16
STILL WAITING FOR MY MONEY BACK!! i'M FURIOUS - WILL NOT BE USING YOU AGAIN THATS FOR SURE!
23-11-2015 14:02
DAY 4, STILL NOT RECEIVED MY MONEY BACK, ITS ABSOLUTELY DISGUSTING THE CUSTOMER SERVICE, THEY DO NOT EVEN RESPOND TO E-MAILS!
23-11-2015 14:07
where is my £98.97 that you SO KINDLY took UNAUTHORISED from my Bank Account? Customer service is disgusting, I am overdrawn now. STILL NOT RECEIVED A PROFESSIONAL RESPONSE FROM YOU, WAS EVEN ADVISED BY YOUR ONLINE SUPPORT 'NOT TO WORRY'. How unprofessional and inconsiderate!! THIS IS NO SMALL SUM WHICH YOU HAVE TAKEN. I WANT IT IN MY BANK TODAY VIA FAST PAYMENT PLEASE!!!
23-11-2015 14:59
Hi @Anonymous User
Very sorry about that 😞
This has been raised with our technical team to get looked into, we'll be in touch as soon as possible.
Birgit
NOW TV Team