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Anonymous User
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How to turn off auto renew when it doesn't show up?

My internet is not good enough to use the now tv services. I have signed up for the 30 day free trial and would like to cancel. However when I go into the manage payment options it does not give me the option to turn off auto renew as it says I have no services. How do I resolve this issue?

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Anonymous User
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@Anonymous User wrote:

My internet is not good enough to use the now tv services. I have signed up for the 30 day free trial and would like to cancel. However when I go into the manage payment options it does not give me the option to turn off auto renew as it says I have no services. How do I resolve this issue?


Hi Twilightjen123

 

It may be that you are logging in from a different Sky iD, we find a lot of times our customers have opened 1 or more accounts usually in error where one is active and the other unsubscribed.

 

Or it may be an already created SkyiD associated with Sky or Sky Go if you use the SkyGo service.

 

Have a look at the username again or the email it is registered to and ensure it is the correct one. This is almost always the case.Let us know how you get on.

 

Regards

 

Dotun

NOWTV TEAM

Anonymous User
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I've tried to cancel it via my iOS device but no options are there please help
Anonymous User
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You will have to go to your computer and sign in to your account. There you will see a cancel option follow it through and you will come to the option to turn off auto renew.

Anonymous User
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how do i cancel bank details n trun of auto renew it dont have option

Anonymous User
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@Anonymous User to stop it auto renewing you just need to cancel any active passes in My Account.

Anonymous User
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If you cancel an active pass will that stop you receiving the service immediately or only when the paid month is up??

 

THanks

Anonymous User
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@Anonymous User once the paid for month is up. The only exception is if you have a multi-month pass you need to make sure you do it in the final month.

Anonymous User
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its just auto renewed .. but i dont want it to from 25th next monthh. i will STILL have access?

 

Anonymous User
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@Anonymous User if you cancel today you can carry on watching until the 25th April and it won't renew after.