Device Management - Removing Devices

[Anonymous User]

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

[Anonymous User]

Hi there my account is the same, it won't remove devices

[Anonymous User]

Hi @Anonymous User 

Thanks for posting.

This should now be resolved for you to choose the desired devices you wish to view on.

Regards

Ranj

NOW TV Team

[Anonymous User]

i have 4 devices on but they will not be removed for new ones could you please help me 

[Anonymous User]

Hi @Anonymous User 

We have reset your devices and you should be able to continue viewing. 

Please note that you can only make one change to your registered devices every calandar month and that devices are added as soon as you begin viewing. 

Thanks,

Steve

NOW TV Team 

[Anonymous User]

Same problem please help I need to watch greys anatomy 

[Anonymous User]

Hi @Anonymous User 

You should now be able to view on your desired device.

Regards

Ranj

NOW TV Team

[Anonymous User]

I'm having the same problem.

I can't delete my device.

[Anonymous User]

Hi @Anonymous User 

Thanks for posting.

Sorry for the inconvenience this has caused. We have corrected this for you now and you can choose your desired devices to view NOW TV.

Regards

Ranj

NOW TV Team

[Anonymous User]

Hi team,

I have been experiencing the same problem. I tried to remove two device, one last month and one this month. I was aware that you could only do one a month but thought there may have been a time wait for this process to happen. Now I want to delete another device it's showing as both are still listed against my account.

How can this be fixed?

Thanks

[Anonymous User]

Hi @Anonymous User 

Thanks for posting. Sorry for any inconvenience this has caused. Can you try to playout on your desired device(s) now as it should be resolved for you.

Thanks

Ranj

NOW TV Team