Device Management - Removing Devices

[Anonymous User]

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

[Anonymous User]

Hi @Anonymous User 

We've reset your devices for you, so you should be able to continue viewing.

Hope this helps,

Thanks,

Steve

NOW TV Team 

[Anonymous User]

I am also having problems with this and it is very frustrating. I have tried deleting devices on multiple computers and none of them seem to actually delete. Please sort this out. Thanks

[Anonymous User]

I am also having the same issues - i wish to remove my PC and add my Ipad - tried to delete this 10x now and still shows up as a device. Worst still, i can now no longer watch it on the PC i have tried to remove!

Looking at the messages on here, i can see no fix but someone from NOW TV emails this. 

[Anonymous User]

@Anonymous User the quickest method is to jump on to Live Chat and let them know you are unable to remove your devices.
Start at this help page, and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
Alternatively just wait for a member of staff to read your post and get in contact (could take several hours).

[Anonymous User]

Hi  @Anonymous User 

Sorry for the problems.

You should be able to add your device now.

Hope that helps.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Thanks - all resolved now & very quickly - excellent service.

[Anonymous User]

Having same problem here.

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Very sorry to hear that 😞 We have sent you an email and currenlty are waiting for a reply from you.

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

I am having this same issue

[Anonymous User]

Hi @Anonymous User 

Sorry for the problems.

You should now be able to add your device.

Hope that helps.

Thanks,

Rich

The NOW TV Team