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Anonymous User
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Device Management - Removing Devices

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

 

Annoying!

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team

View solution in original post

414 REPLIES 414
Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for your post.

 

We'll send you an email soon. 🙂

 

Thanks,

Sabrina

NOW TV Team

Anonymous User
Not applicable
Hello I am having the same problem, could you please help?
Anonymous User
Not applicable

Hi Sofi_hazelnut,

 

Thanks for getting in touch with your post, sorry to hear that you're having issues with your devices.

 

Can you please try again as we now believe this to be resolved.

 

Let us know how you get on.

 

Regards,

 

Michael

NOW TV Team

Anonymous User
Not applicable

Same issue on my Account i would like to remove my Youview box to add my Xbox one as the youview box does not support the Entertainment Pack at the moment, but i cannot remove any of my devices.

 

Could you please look into this.

 

Thanks Ashley (ashxbox0613)

Anonymous User
Not applicable

Hi @Anonymous User 

 

We have resolved this for you and you should be able to watch NOW TV on your chosen device(s)

 

Please get back in touch if you have any further issues.

 

Regards

 

Ranj

NOW TV Team

Anonymous User
Not applicable
Hi there im having the same issue what to delet old iPhones and add new but just won't allow me to delet them.
Karl-F
Community Manager
Community Manager

Hi @Anonymous User , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

Karl 

NOW TV Team

Anonymous User
Not applicable

Hi Same problem.

 

Please help.


@Anonymous User wrote:

Hi Jayjay66,

 

Thanks for your post.

 

Sorry to hear you're having trouble trying to remove and add devices.

 

An email will be sent to you shortly regarding this.

 

Thanks,

Sabrina

NOW TV Team


 

Anonymous User
Not applicable

Same problem for me too, can't remove old android phone to add new one, any help is greatly appreciated

Anonymous User
Not applicable

Hi @Anonymous User @Anonymous User 

 

Sorry for the inconvenience this may have caused. This should have now been resolved. Can you both try to playout on your desired device.

 

Thanks

Ranj

NOW TV Team