19-08-2014 21:58
So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!
Annoying!
Solved! Go to Solution.
20-08-2014 21:53
Hi Jayjay66,
Thanks for your post.
Sorry to hear you're having trouble trying to remove and add devices.
An email will be sent to you shortly regarding this.
Thanks,
Sabrina
NOW TV Team
06-11-2014 14:49
Hi @Anonymous User
Thanks for your post.
We'll send you an email soon. 🙂
Thanks,
Sabrina
NOW TV Team
06-11-2014 21:23
07-11-2014 10:35
Hi Sofi_hazelnut,
Thanks for getting in touch with your post, sorry to hear that you're having issues with your devices.
Can you please try again as we now believe this to be resolved.
Let us know how you get on.
Regards,
Michael
NOW TV Team
04-11-2014 13:14
Same issue on my Account i would like to remove my Youview box to add my Xbox one as the youview box does not support the Entertainment Pack at the moment, but i cannot remove any of my devices.
Could you please look into this.
Thanks Ashley (ashxbox0613)
04-11-2014 15:05
Hi @Anonymous User
We have resolved this for you and you should be able to watch NOW TV on your chosen device(s)
Please get back in touch if you have any further issues.
Regards
Ranj
NOW TV Team
08-11-2014 7:53
08-11-2014 11:00
Hi @Anonymous User ,
Thanks for getting in touch.
I have sent you an email regarding this.
Thanks,
Karl
NOW TV Team
28-11-2014 23:14
Hi Same problem.
Please help.
@Anonymous User wrote:Hi Jayjay66,
Thanks for your post.
Sorry to hear you're having trouble trying to remove and add devices.
An email will be sent to you shortly regarding this.
Thanks,
Sabrina
NOW TV Team
29-11-2014 8:45
Same problem for me too, can't remove old android phone to add new one, any help is greatly appreciated
29-11-2014 11:59
Hi @Anonymous User @Anonymous User
Sorry for the inconvenience this may have caused. This should have now been resolved. Can you both try to playout on your desired device.
Thanks
Ranj
NOW TV Team