@Anonymous User wrote:
Im being charged 9.99 and then a furthur 6.99 since november!! i want a refund of money owed to me!! i dont know you have been charging me this????
Hi and welcome to the forum,
The reason why you've been charged (for a monthly 'Movie' and 'Entertainment' pass) is because the NOW TV service(s) you've subscribed to 'roll on' automatically if not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
You might however be able to get your subcription payment(s) returned to you but obviously the NOW TV people will check to see when you last viewed any content on the service(s) you subscribed to.
Anyway, I suggest you contact a NOW TV representitive via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display active sub-windows (ie: windows within windows). Here's what you need to do: -
- Click on the following: Manage my account link.
- Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it.
- A new web page should open up with the 'Live Chat' button at the top right of the page.
- Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.
Cheers
